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Just Imagine...

 

… being the tech your coworkers trust, the one managers rely on, and the one users actually thank.

… having users calm down halfway through the call because you sound confident, clear, and like someone who actually knows what they’re doing.

… finally feeling like the help desk isn’t something you’re “stuck in,” but a role you’re mastering on your way to the next step in your career.

Hi. I'm Ryan, founder of Move Into Tech.

I show tech professionals how to build confidence, learn vital social/tech skills, and start preparing for the next step up the career ladder.

In 2024, I got a job as a help desk specialist. I was fresh out of college and thought I was 100% prepared for the IT world I was entering. I was wrong.

I went from knowing next to nothing about the help desk to an efficient IT pro who:

  • Is often able to solve a problem in less than 15 minutes
  • My coworkers actually come to with problems and questions
  • People see as competent, confident, and helpful

But I had to learn all of this on my own... which if great news for you!

That means, you don't have to go through all the pain and frustration I went through trying to learn the skills I needed for the help desk. I want to shortcut the learning curve.

New techs always say the same things:

  • "I feel so dumb."
  • "It seems like I'm going to be stuck in this role forever."
  • "I just wish they trusted me to do something of significance."

I've learned that success doesn't require making drastic mistakes.

Good tech professionals know that the help desk isn't about know everything.

It's about knowing how to think, how to communicate, and how to stay in control of a call - even when you don't know the answer.

Most new techs assume that confidence comes after experience, but that's not necessarily true.

Confidence comes from having a structure to fall back on when things get tricky.

When you know...

  • ...How to open a call
  • ...How to ask the right questions
  • ...How to slow a user down
  • ...How to troubleshoot without panicking
  • ...How to end a call cleanly

... you stop sounding new - even if you still are.

Best of all, once you stop sounding new, things change. Users trust you. Superiors stop hovering. Managers start giving you more responsibility.

Not because you suddenly became a genius, but because you operate like a professional.

Move Into Tech is about creating competence and confidence, to have the career you're hoping for.

I want you to be competent in your skills, since you need to know things in order to do your job well. However, you also need to learn how to show your skills to others.

It's your job to be the person you want to be.

To level up your skills.

To make people trust you.

These are the people I enjoy working with.

Does this sound like who you want to be?

Good.

Let's Take Control of Your Help Desk Calls. Today.

 

Here's how I'm going to help you get there.

Get started now by clicking the button and reading my free guide. It's going to show you step-by-step how to start building confidence on the Help Desk, giving you advice you can implement tomorrow.

GET THE GUIDE